Billing Notes

Credit Card Customers: To avoid credit card processing related service interruptions please make sure that your credit card account information is accurate and up to date. If you are issued a new credit card, have a change in expiration date, change of address or telephone number you will need to contact the billing department so these changes can be properly recorded.

Your credit card is automatically billed for  service - you are responsible for payment of service by providing accurate credit card information.

Personal Checks: Payment for service can be made with regular series numbered checks - no starter checks.

Payment by check is subject to the following conditions:

-   Return Check Fee $25
-   Processing Fee $10

Due to the frequency of returned checks we have adopted new policies designed to protect the interest of good paying customers - as follows.

One-Strike Rule: If payment made with a personal check is returned for any reason you will be asked to pay the balance due on your account plus all applicable fees with certified funds and your account must be paid for with credit card, cashiers check or money order.

Service Interruption Due to Non-Payment: If your service is interrupted due to non-payment a Reconnection Fee of $10 will apply.

When is Payment Due? Service is billed a month in advance and payment is due each month of service and/or upon receipt of the billing statement. All customers are mailed a billing statement - you are responsible for providing an accurate and up to date mailing address.

We understand that there can be occasional problems with the mail but you are still responsible for paying for service regardless of whether or not you receive the billing statement - if you are missing your billing statement it can be printed out upon request by calling the billing department during regular business hours. M-F 10am - 4pm

Billing Department Contact Info:

1-866-966-9633